Frequently Asked Questions

Have a look at our most frequently asked questions.

Do AJ floor protectors come with a warranty?2023-07-27T14:53:19+00:00

Yes. All AJ floor protectors come with a limited (3) year warranty. You can learn more by visiting the warranty page.

Where can I learn about the different safety ratings for your products?2023-07-27T14:53:42+00:00

You can learn about the UL1618-2009 Standard, as well as the differences between Type 1 and Type 2 protection, on the safety information page.

What if I drop a heavy object on the floor pad and it cracks the ceramic tile?2023-07-25T17:15:52+00:00

Don’t worry, as long as the tile is not loose or falling out, it is just a cosmetic flaw and does not affect the thermal value of the floor protector. If the tile is loose or falling out, then repair it immediately. Contact the store where you purchased your hearth pad and they can walk you through the process of repairing the pad.

What if I need a floor protector with a higher “R” value than what is available to you by a floor protection manufacturer.2023-07-25T17:15:07+00:00

Most manufacturers can custom build a floor protector to your specific needs. AJ Manufacturing can give you any “R” value you require and build it in a very reasonable amount of time.

What if the heating appliance has no manual or is older and had no information of floor protection requirements?2023-07-25T17:14:23+00:00

Only use a thermal floor protector with a high “R” value (over 2.0). Never use an ember only floor protector.

How do I know if I need an Ember or Thermal hearth pad?2023-07-25T17:13:37+00:00

Open your stove instruction manual to the floor protection section. If there is no mention of the word thermal, “R” rating, “R” value or “K” value in the first paragraph, your appliance is ember protection only. If it is thermal, look for “R” value of R=.85 or R = 1.6; then you must use a floor protector that is equal to or higher than the required thermal value of the appliance.

Do you have a question that isn’t addressed in the FAQs? AJ Manufacturing is happy to answer any questions you may have.



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